Refund & Cancellation Policy

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Effective date: November 6, 2026

> Design services are custom work. Refund eligibility depends on work completed and the written project agreement.

Overview

LESSONWELL STUDIO LLC provides custom UI/UX and digital product design services. Because deliverables are created for a specific product and brief, refunds are limited and handled case by case under this policy and any statement of work. This policy applies to research, wireframes and prototypes, interface design, design systems, audits, and handoff packs.

What we sell

We sell services, not physical goods. Nothing is shipped, and there is no standard return window. Digital deliverables, once released to you, cannot be “returned,” so the terms below focus on work done and work not yet started.

Deposits and milestones

A deposit reserves schedule time and covers intake, scoping, and early preparation. Deposits are generally non-refundable once work has started. Milestone payments cover the work delivered for that milestone. If a milestone has not been started, the unused prepaid amount for it may be refunded at our discretion after written cancellation.

Cancellations by you

You may cancel a project in writing at any time. You remain responsible for fees for work completed through the cancellation date, including research time, frames, drafts, and coordination already performed. If you cancel before work begins, we will refund payments received, less any non-refundable deposit stated in the quote.

After cancellation we may provide working files for completed and paid portions as described in the project agreement. Unpaid concepts remain ours until payment, as set out in our Terms of Service.

Cancellations by us

If we cannot start or complete a project for reasons on our side, we will refund amounts paid for work not performed. We will not refund for work already delivered and accepted.

Quality concerns and revisions

If a deliverable does not match the written scope, tell us within ten business days of delivery with specific points. We will correct the gap within the revision round included in the package. A refund is considered only when the agreed scope cannot reasonably be met. Differences in taste, changes of direction, or decisions made after approval are handled as additional scope.

Not eligible for refund

The following are generally not refundable:

• deposits after work has begun;
• completed and delivered milestones;
• third-party costs already paid on your behalf, such as licensed fonts or stock assets;
• work paused or abandoned because required materials or feedback were not provided; and
• time spent on requests outside the agreed scope.

How to request

To discuss a cancellation or refund, email us with your project name, invoice number, and the reason for your request. We aim to respond within five business days. Approved refunds are issued to the original payment method when possible and may take up to ten business days to appear, depending on your bank or payment provider.

Chargebacks and disputes

Please contact us before opening a payment dispute so we can resolve the question directly. We may share project records and correspondence with the payment provider to respond to a chargeback.

Contact

LESSONWELL STUDIO LLC

UI/UX & digital product design

140 E Broadway, Jackson, WY 83001

Phone: +1 (845) 672-3187

Email: care@lessonwell-studio.com